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Choosing the Right Business Phone System for Your Business, Part 2
June 4th 2010
In the last entry we offered six questions you need to answer before you purchase a business phone system. Most assuredly there are more, but these six basics are a good start.
1. How many stations do you need?
The number of stations helps to determine which system is most economical for your business. For example: If you’re looking at over 50 employees you might want to consider a PBX system. Under 50, and a KSU system might offer better value. We think a VoIP-based system is probably the best choice in either case.
2. Do you anticipate adding stations in the next few years, and if so, how many?
See above. Also, consider that a VoIP system offers the flexibility to make adding stations easy.
3. Will you need remote capabilities for a distributed workforce? In other words, will you need to route calls off-site?
Whether you need automatic call forwarding to your mobile phone or have a sales force that works from home and needs to appear to work through the same system as your central office, remote capabilities can be a key component of your new system.
4. Is a VoIP system a good fit for your needs? Do you already have the infrastructure to support it?
If your business has good, stable broadband access, then the flexibility and economy of a VoIP system might be the choice.
5. Do you need conferencing?
If you conduct a high number of teleconferences, some systems offer more robust conferencing features.
6. Do you need a system that will integrate with your current system?
Well, if it’s just a matter of adding stations, then this shouldn’t be too difficult of a decision.