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MILLS Communications helps businesses stay connected with enterprise voice and data products that offer mobility, flexibility and reliability. From IT support and network infrastructure to IP business communications systems our commitment to service ensures your company is in good hands.
Unified Communications: Unified Communicator Advanced
March 2nd 2010
We have already talked about the wonders of collaborating Unified Communications with your business phone systems. But have we told you Mitel also offers Unified Communicator Advanced? What is the difference you might ask? UC Advanced offers improved efficiency, improved communication choices, improved mobility, and improved integration options.
UC Advanced harmonizes presence and availability, instant messaging, audio conferencing, and web and video collaboration with the call control options of your communications system. UC Advanced syncs with mediums like Microsoft Exchange/Outlook and Office as well as IBM Lotus Notes. Let me tell you more.
I get improved efficiency due to my ability to immediately respond. Real-time communication methods also mean I can be immediately contacted. Contact information can be cast from caller-ID screen pops, while secure chat, web, and video collaboration sessions can be initiated with a click of the mouse. Easy enough for me!
With UC Advanced I can choose my form of communication before contact. The option between UC Advanced voice communications, conferencing and collaboration capabilities is great to have. I’ll be honest, it’s nice to be able to choose the form of communication to suit my needs.
UC Advanced is great at accommodating our on-the-go lifestyles too. If I am busy on my cell, status updates the caller that I’m “on a call.” Then the call can be retrieved when I’m available. Not only do I enjoy this, but clients appreciate this improved mobility as well.
Systems such as CRM, ERP, and service desk can integrate UC Advanced applications programming interface (API) as well as conferencing and collaboration to create critical business processes. Also, by integrating UC Advanced with Microsoft Dynamics CRM, contact information can be launched based on the incoming caller-ID. Not bad for integration options, huh?