CompletePBX Call Center Reporting

Call Center Reporting Software that is both powerful and cost effective. For less money than some products charge you for a single agent Mills Communications can show you a full call center reporting package that is not limited by the number of agents or supervisors.

Here is a short list of features, give us a call to see a full product demonstration!

• Queue Options
  • Agent Call Announcement
    • Announcement to Agent
  • Join Announcement
    • Announcement to Caller
  • Message On Hold by Queue
  • Ringing Instead of MoH
  • Maximum Wait Time
  • Maximum Callers
  • Ring Strategy
    • Ring All; Round Robin; Least Amount of Calls; Random; Round Robin w/Memory
  • Wrap-up Timer
  • Call Recording
  • Agent Event Recording
  • Queue Priority
  • Customer Care Callback
• Caller Position Announcements
  • Frequency
  • Announce Positions
  • Announce Average Hold Time
• Periodic Announcements
  • Frequency
  • Option to have caller press a key and exit the queue
  • Can be sent to:
  • Customer Care Callback
  • Voicemail
  • Alternate Answer Point
• Failover Destination
  • If Maximum Wait Time or Maximum Callers intervals are reached, define destination where the call should be transferred