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MILLS Communications helps businesses stay connected with enterprise voice and data products that offer mobility, flexibility and reliability. From IT support and network infrastructure to IP business communications systems our commitment to service ensures your company is in good hands.
Comprehensive VoIP Contact Center Solution for Enterprise – EPICAcce
EPICAcce represents a comprehensive VoIP contact center solution designed to control, manage, monitor and support blended (multimedia) inbound/outbound corporate communication channels. The product offers advanced communication capabilities, is easy to install and delivers immediate ROI through dramatically increased contact center efficiencies. It ships with a robust set of implementation tools which allow rapid and seamless implementation. Prior to EPICAcce, customers were locked into using proprietary, complicated and expensive contact center solutions which were necessarily compatible with their existing telephony infrastructure.
EPIC EasyRun Contact Center Features:
- True Universal Queuing
- CRM and Database integration
- Multi-Site support
- Sophisticated IVR/self Service
- Outbound, Callback and Campaigns
- Superior Management Information System
- State of the art CSR tools
- CRM integration and Screen-Pops
- Language support
- Cradle to Grave reporting
- Voice recording
- Multi layer routing options– Priority, Skill based, Statistical, Business rules, Customer value
- Internal Chat
- 2000 configurable Agents
- 200 concurrent Agents
- 256 Groups
- 128 Supervisors
- 256 Routing scenarios
- 256 Skills
- 256 Agentboards
- Internal Chat