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MILLS Communications helps businesses stay connected with enterprise voice and data products that offer mobility, flexibility and reliability. From IT support and network infrastructure to IP business communications systems our commitment to service ensures your company is in good hands.
Mitel Contact Center Business Edition
Mitel® Contact Center Business Edition is designed for single-site contact centers with 25 or fewer agents. This value-packed, out-of-the-box solution 
offers you a selection of the most frequently used applications from Mitel’s Contact Center portfolio. It delivers:
- Award-winning graphical agent desktop
- Core set of historical and real time reports
- Consolidated agent and queue management
- Rich voice automatic call distribution (ACD) functionality
- Intelligent, advanced call routing options and interactive voice response (IVR)
Contact Center Business Edition combines robust communications platforms (Mitel 3300 IP Communications Platform (ICP) and Mitel 5000 Communications Platform), automated call distribution (ACD) software that resides on the communications platform, and a modular suite of feature-rich, web-based applications that reside on the enterprise server.