CompletePBX Features

Number of Extensions:
With Complete PBX you can add an extension at any time, with no limits and no need to make a call to your telephone provider.  There are no per user license fees to create an extension.

Advanced User Interface:
Every User is provided a unique web portal interface to manage specific functions relative to their call preferences.  Find Me/Follow Me, Unified Messaging, Call Recording, Voicemail .wav files, and personal call history logs.

Ready for analog and digital T1:
Not ready to go 100% VoIP? Complete PBX allows you to add options such  as analog line modules or T1/E1 PRI or R2 protocol interface modules for additional connections to the Public Switched Telephone Network. (PSTN)

Analog Phone Support:
Complete PBX can have integrated analog ports to connect standard analog telephones, fax machines or credit card machines.

ANI Routing:
Need to have calls routed to certain departments or certain locations based on the incoming Caller ID or Automatic Number Identification?  With Complete PBX inbound call routing with CID you can accomplish this with ease.

Announcement Interface:
The Complete PBX provides a very user friendly interface to upload your .wav files to be used for your Auto Attendant announcements.  Of course, recording through a telephone handset is always available.

Auto Provisioning:
Worrying about an expensive call to your Service Provider every time you need to add a phone?  Not with Complete PBX.  Xorcom has worked with phone vendors like Polycom, Linksys, Aastra and Snom to auto discover a phone on site.  Plug a few settings into your Complete PBX and plug your phone into the network and let system do the work for you, providing complete configuration files to your phone saving you both time and money.

Auto Attendants (Unlimited) aka – IVR or Interactive Voice Response:
Thank you for calling the Acme Widget company, Press 1 for Sales and 2 for Service…An Auto Attendant is an easy to create and manage call menu used to help enhance the call experience of an inbound caller to your company. All versions of Complete PBX come standard with Unlimited Auto Attendants, also known as IVR or Interactive Voice Response.

Blacklists:
A black list is a list of persons or organizations that have incurred disapproval or suspicion and are therefore to be penalized. The Caller ID of these persons or organizations can be programmed in Complete PBX so when they call they would hear a message that says: “The party you are calling is not accepting calls at this time”.

Blind Transfer:
Blind Transfer is the ability to transfer a call to another extension without the need to wait for the other person to pick up. This type of transfer will also send the CID of the outside caller to the extension where the call is transferred.

BYOP (Bring Your Own Phones):
Choose any phone on our supported list and setting up your existing phones has never been easier.  You can choose among phones from different providers, pick the best looking one, or the ones you already own. Most standard SIP phones are 100% compatible with Complete PBX.

Call Detail Record or CDR:
A log of all calls made including: source number; destination number;  call duration, date and time.  Full graphic reporting included as standard.

Call Forward on Busy:
Calls are automatically forwarded to another extension or phone number if the phone is busy.

Call Forward on No Answer:
Calls are automatically forwarded to another extension or phone number if not answered after a defined number of rings.

Call Monitoring:
Call monitoring allows a supervisor to listen in on a phone conversation.

Call Parking:
Allows a call to be ‘parked’ on a virtual extension and then picked up by a third party by dialing to that extension.

Call Pickup:
Dial a code such as 9* and the extension to pick up a phone that is ringing across the office.

Call Queuing:
Allows multiple calls to be placed in a queue and answered by the next available operator.

Call Recording (Extension):
Complete PBX allows you to set up the recording of every call made or received on an extension by extension basis.

Call Recording (On the Fly Recording):
Want to record a call on the fly?  You can do it with Complete PBX.  Simply dial *1 on your phone or use the call record button in iView.

Call Return:
Each extension on the Complete PBX can access their Call Detail Records through their web based User Interface and if you just missed a call you can view it through the interface and return the call regardless fo the IP Telephone being used.

Call Screening:
Want to know who is calling you when a call is being transferred from the office to your cell phone?  Enable Call Screening within your User Profile and the caller will record their name and then the system will call you.  When you answer, the system will speak their name and you have the option of accepting or rejecting the call.

Call Whisper:
Keep your employees informed! Complete PBX can whisper to the user taking the call who or where the call is coming from when they answer.

Caller ID:
Displays the callers phone number on the phones screen.

Caller ID Blocking:
Block a call based on the callers phone number.

Caller ID Customization:
Complete PBX allows you to customize your outbound caller ID extension.  *Some restrictions by carrier may apply.

Caller ID on Call Waiting:
See the phone number of a second caller whilst talking to the first caller.

Cell Phone Integration :
Did you ever want to take a call from your cell phone and retain the features from your office phone system?  Use the Complete PBX Find Me/Follow Me interface to forward calls to your cell phone and all the functions of the he PBX are available for you to use.  Simply press *1 to start recording the call and *2 to transfer back to any phone extension back at the office.

Conference Bridging :
Create a conference call between multiple parties at multiple locations using different phone types; e.g. conference call a local extension, remote fixed line, mobile and VoIP connection all in one conference.

Conference Rooms :
Go ahead, have that weekly conference call with your sales team…Complete PBX will allow you to bring your customers and employees together by sending an option from your auto attendant or pointing one of your inbound phone numbers to a conference bridge.  You can have an unlimited number of callers dialed into the conference bridge from within your phone system. Your only limitation to external callers is based on the amount of phone lines you have set up and available in the phone system.  Internal users or remote extensions can access the conference bridge without tying up any of you available phone lines.

Database Store/Retrieval :
Store call information in a database for later retrieval.

Database Integration :
We realize that every customer is different and all have different requirements for database integration.  With Complete PBX the Asterisk Programmable Interface is kept wide open for the IT staff to integrate the telephone system functions with their database for the purposes of screen pops and other functions.  The Complete PBX Technical Team will also assist in the proper integration development of the database at a nominal charge but most of the time we don’t mind providing a helping hand for free.

Dial by Name Directory :
Complete PBX allows you to send callers to a dial by name directory where they can dial the first or last name to reach any extension in your phone system.

Direct Inward Dial Numbers or DID’s :
Direct Inward Dialing or phone numbers provided by your VoIP or T1 provider.  Simply put, each person in the company can have their own phone number that rings directly to their extension.  Complete PBX will also allow a number to be directly dialed to an extension group, auto attendant or custom routing rule.  Xorcom also allows you to take this integration a step further by allowing you to place a description on each DID that will be displayed as part of the inbound caller ID for users answering the phone.

Direct Inward System Access :
DISA is a feature that would allow specific employees to dial a phone number that when properly configured will ask them for a pass code.  Once entered properly the person calling would have the ability of now making an outside call.

DNIS Routing :
Need to have calls routed to certain departments or certain locations based on the number the caller dialed?  With Complete PBX Dialed Number Identification Service (DNIS) routing you can accomplish this with ease. Not a problem.

Do Not Disturb :
Incoming calls are automatically routed to Voicemail, reception or alternate extension.

E911 :
Special handling for Emergency Services Number, ex ability to call when phone is locked, etc.

Extension Range Flexibility :
With Complete PBX you can have 2 to 10 digit Extension numbers

Extension Groups :
Complete PBX comes standard with Unlimited Extension Groups.  The administrator can easily create and name a group on the fly.  They can then choose to ring that group as an option from an auto attendant or choose to have the group ring directly from inbound numbers.  All extensions in the group will ring simultaneously while the caller hears either the standard ringing tones or your hold music.  The first person to pick up will receive the call.

Fax Support :
Would you like to connect your current fax machine to the PBX?  With Xorcom Complete PBX you can have a Fax Machine connected to the PBX and we will guaranty the delivery of the Fax with integrated PLL or Phase Lock Loop technolgoy. VoIP faxing is supported as a best effort service.

Fax to E-Mail :
Getting tired of forgetting to put more paper in the fax machine or investing in those ink cartridges?  All versions of Complete PBX has a built-in Fax to Email engine for converting inbound faxes to PDF documents and sending them to the email address of your choice.  This can be done for the main fax number of your company that would then send an email to the receptionist.  It can also be done on a DID basis for individuals such as real estate agents who require their own individual fax number.  In addition, we also provide Fax Software for sending faxes from your computer as well.

Find Me – Follow Me :
Not working at your desk today? Are you on the road? Want to work from home?  Your customers will never know.  Simply login to the user interface and the system will look for you at up to 4 different phone numbers or extensions and then send the voicemail back to your original voicemail box.

Hot Dial (aka Ring Down Phone) :
When the handset is lifted on an analog or IP Telephone it will automatically ring a pre-determined extension or outside number. Commonly used in hotels, elevators and airport terminals.  The dial pad can be disabled for this application.

Inbound Call Description :
With Complete PBX you have the ability of placing a label or description on the inbound call in order to identify the type of call being received.

Interactive Directory Listing :
Allows inbound callers to lookup a persons extension by their name.

Local and Remote Call Agents :
Staff can log onto the PABX from any phone using a login ID allowing them to make and take calls as if they were in their office.

Multiple Music on Hold :
Do you have different departments, groups or companies all connected to one PBX and need to have different Music On Hold for each one?  Problem solved!  Create multiple Extension Groups for each one and assign their own Music On Hold for each group.  Done!

Music on Hold :
No external device is required.  Ships with a reasonable selection of message on hold and music tracks.

Music on Transfer :
Music plays when transferring calls between extensions

Operator Console (Multi-Functional) :
Flash Operator Panel v2 is an easy-to-use, Web-based Application for managing phone calls within your Complete PBX.  A cost effective switchboard solution that features; Call Barging, Call Monitoring, Call Transfer to Extension, Call Transfer Direct to Voicemail, On-the-Fly Recording, Group Permissions and Presence Control.  Together with Complete PBX and FOPv2, deploying modern call management is easy and cost-efficient.  At a quick glance, you will be able to see incoming calls and calls on-hold as well as the availability of all organizational personnel. It is very multi-functional in the sense that it can be configured for a Main Operator; Call Center Supervisor, Call Center Agent or general employee.

Outbound Dial Map :
The Complete outbound dial map allows you to prioritize how your local, long distance, international and 911 calls are routed.  For instance you may want to use your plain old telephone lines for local calls and if those are unavailable, you can choose to move to another provider.  Or you may want to route your long distance or international calls through a specific provider.  No problem, this customization is simple and easy with Complete PBX.

Paging (Integrated) :
Mr. Smith, I have Mrs. Jones to see you in the lobby…Complete PBX allows you to Page any phone or all phones on the phone system by dialing a paging code.

Paging (Overhead) :
Cleanup in Aisle 7…Complete PBX can integrate with your existing overhead paging system Rapid PA Connector.

Privacy Manager :
If a remote callers ID is blocked, the Privacy Manager prompts the call to manually enter their phone number which can then be used to check against a blacklist or whitelist. The call may then be blocked or let through as appropriate.

PSTN or Digital Failover :
Complete PBX allows you to augment your VoIP strategy with a failover solution.  The administrator can easily set outbound dial maps that will automatically allow your T1 PRI or analog lines to take over in the case that your Internet connection or VoIP provider is down.

Remote Call Pickup :
Allows a call to be picked up at a remote location.

Remote Office Support :
Ability to connect phones located in a remote office to the office PABX as local extensions.

Remote Phones :
Take a phone with you anywhere you have a high speed Internet Connection.  With Complete PBX there is no limit to the amount of Remote Phones you can setup and no toll charges for extension to extension calls, no matter where on earth they may be.  If you can get high speed Internet access on the moon, that would be free too!

Remote Linked Servers :
Do you have multiple offices? Would you like to have 3 or 4 digit dialing over remote sites? Complete PBX can easily link two or more offices together enabling extensions to dial each other as though they were in the next room on the same network.  All traffic is routed over the Internet via IAX protocol.

Roaming Extensions :
Individuals are given an extension number rather than phones having an extension.  A person logs into the phone in the morning (using a PIN) and all calls to their extension are then routed through to that phone.  Single sign in is also available, so that logging into Windows will also log you into the phone next to the computer.

Route by Caller ID :
The ability to connect a call to a given extension, call queue or group of extensions based on the callers phone number.

Skills Based Routing :
In order to minimize customer hold time why not send the caller to the agent that is properly trained for the specific reason they are calling?  With Complete PBX you can transfer the callers that are requiring specific handling in a certain areas such as technical support or sales directly to those agents.  You can keep the callers in queue if all agents are busy and give them choices to go to another group, supervisor or even have the system call them back!

Speed Dial Numbers :
Are your fingers tired from dialing that number that you call over and over again?  Create a speed dial code so that when any phone on the system dials this code, the phone number that you have programmed is automatically dialed.

Talk Detection :
Ability to detect when a person is talking.  Useful for detection of answering machines.

Three-Way Calling :
Connect three people into a mini conference call

Time and Date :
Have the time and date read to the caller

Time of Day Routing :
Your business may be closed on weekends or only operate during particular business hours.  You can choose to route your calls to a separate auto attendant or call routing rule during these times.  Complete PBX allows the administrator a simple interface to manage these time of day routing rules.

Transcoding :
Convert between the different methods of compressing voice.

Trunking :
Connect to the PSTN. E.g. connect a standard telephone line (analog or digital) to the PABX

Unified Messaging :
You can have one DID number that can, a) Receive a Fax that can be sent to you as a PDF document via email; b) Locate you at the phone number of your choice, or c) Leave you a Voicemail message that can be sent to you as a .wav file to your favorite email client.  In addition, you can have a dedicated Fax DID number and a separate DID number to receive voice calls and have the same functionality at no additional cost within the Complete PBX.

Voicemail Blast Groups :
Want to leave one voicemail for multiple extensions?  Create a group of voicemail boxes to leave a group voicemail to any group of extensions on your phone system.

Voicemail Boxes (Unlimited) :
Voicemail boxes are automatically setup for a user when an extension is created.  Need extra voicemail boxes?  No problem.  Complete PBX gives you the ability to create a voicemail box without attaching an endpoint to the extension.

Voicemail Bypass :
Ever call a company and when you asked for your party you find out they are not in and the receptionist transfers you to voicemail?  Unfortunately you are sitting there listening to the phone ringing 4 – 5 times and then it goes to voice mail.  With Voicemail Bypass the receptionist on the Complete PBX can transfer the outside caller directly to the voicemail box and the users extension never even rings. Provides a more professional image for your company and saves the outside caller time and frustration.

Voicemail Callback :
Complete PBX can record the caller ID information of the person leaving you a voicemail and you can choose to call them back directly from your voicemail box.  Comes in very handy if retrieving messages from your cell phone as you can return the call and the person you are calling receives the caller ID of your office extension and not your cell phone.

Voicemail Web Access :
You can access your Complete PBX voicemail messages through the web based user interface when you are in the office or outside the office.

Voicemail to E-mail :
Complete PBX can send your voicemail message as a .wav file and to your favorite email client.

SMS Voicemail notification :
Complete PBX can send an SMS message to your cell phone and notify you that you have a new voicemail message in your Complete mailbox along with the caller ID, length of the message and the time and date that the message arrived.

System Diagnostics :
Allows the administrator to get a snap shot view of vitally important system status and usage information.

Voicemail Call Out :
You can program the Complete PBX voicemail system to Call Out to your cell phone when a voicemail message is left in your mailbox and upon answering you can not only listen to the message you can also Callback the party that left the message with the touch of a couple of keys.

VoIP Compression :
The bandwidth required for VoIP connections depends on the method used to transport it.  The standard G.711(u) that ships with Complete PBX is sufficient in most installations.  This method uses 80 – 100Kbps per simultaneous phone call.  The G.729(a) codec is an industry standard that allows for placing more calls in limited bandwidth to utilize IP voice in more cost effective ways.  G.729(a) reduces the call to 25-40Kbps.  This compression eliminates the need to replace or upgrade your Internet connection without sacrificing call quality, G.729(a) compression can be installed for a one time license fee of $15 per simultaneous calls you wish to place.  Contact your sales representative for more details.

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